Accessibility

Accessible Parking is located in our Box Lot, to the southeast of the venue.

For directions to the accessible parking area, use the address 5150 S Westridge Blvd, West Valley City, UT 84118.

A visible state-issued accessible placard is required to park in these areas. Please be advised that accessible parking is limited, so we highly recommend arriving early. The pathway to the Box accessible entrance is paved, but if parking is full, you may be asked to park in a nearby gravel area. 

If you are dropping someone off with accessibility needs, please let our parking attendants know and they will allow you to drop off at the front of either of our accessible entrances.

Accessible tickets can be purchased online via www.utahfirstamp.com.

Our box office is not able to take ticket orders over the phone, and our website is the only method to purchase tickets. Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled.

To find tickets in the Accessible Seating Area of Utah First Credit Union Amphitheatre:

• Click on the Filters button in the top right corner of your screen, then scroll to the bottom of the sidebar.
• After that, click the slide toggle to Show accessible tickets, then choose which options best suit your needs.
• Then click Apply Filters.
• More information regarding the purchase of accessible seating on Ticketmaster can be found here.

We do have accessible seating in multiple price ranges, but be advised it does occasionally sell out before the day of the show. We have very limited, if any, seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets. If accessible seating is sold out, you will need to sit in the original seats you purchased. 

Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled.

We have two accessible entrances to the venue, one is located near our box/accessible parking lot on the southeast side of the venue & one is located at our main entrance on the west side of the venue.

The accessible entrance to our lawn accessibility section is located on the south & north sides of the front of the lawn, behind the 300s sections. The accessible entrance is a paved ramp that leads to the pit and is located on both the south & north side of the 200s sections. There is a paved ramp leading to the top of our lawn on the west side of the venue, near our main entrance. 

Assistive Listening Devices (ALDs) technology in the Utah First Credit Union Amphitheatre is powered by ListenWIFI™.  This allows you to use your mobile device and headphones as your personal ALD.

Download the app on the Apple App Store or Google Play Store. When you arrive, stop by Guest Services. There is a Guest Service tent near our accessible entrance & at the main gates. Our team will be happy to help you download and set up our assistive listening app on your phone.

We welcome you to wear a face mask during your visit to Utah First Credit Union Amphitheatre.

Frequent handwashing is encouraged to help prevent the spread of illnesses that are transmitted by contact. Wash your hands with soap and water for a full 20 seconds, especially before eating/handling food and after using the restroom.

All venue stands are accessible and located throughout the venue. If you need assistance, please ask a staff member. There is a guest service booth just north of the main gates.

Utah First Credit Union Amphitheatre takes pride in offering a variety of choices for guests with special dietary needs.  You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met.

For guests with special dietary needs, you are allowed to bring in outside food in a clear, 1 gallon ziploc bag. Just let security know you need them for medical purposes.

Additionally, Utah First Credit Union Amphitheatre cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting.

If medical assistance is needed, please contact a crew member.

First Aid is available in the South Plaza near the restrooms. If medical assistance is needed, please contact the nearest crew member.

If you will need an interpreter for an event, please email your request to utahfirstamp@livenation.com at least 2 weeks in advance so we can arrange for an interpreter for your show. You will need to purchase Sight/Hearing Impaired tickets on our website.

Please filter tickets on the ticketing page and toggle "Show accessible tickets" to see these options. When you arrive for the show, if you would like assistance getting to your seating area, please check in with the box office or a guest services supervisor. We will be happy to introduce you to your interpreter for the evening and take you to your seats. 

Our accessible section of the lawn is available on both the north and south sides, located along the walkway between the 300-level sections and the lawn. Each accessible section includes ramp access and reserved seating; patrons must purchase a ticket specifically for this area.

In addition, we have a general admission area of the lawn that is first-come, first-served. The lawn is uncovered and subjected to the elements. In inclement weather, the terrain can become difficult to navigate. If you want to be on the general admission lawn, there is a paved ramp leading to the lawn on the west side of the venue, near our main gates.

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue.  Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging. 

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is a guest service tent just north of our main gates. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

All venue restrooms are accessible and located in the Main entrance, South plaza & North plaza. We also have accessible porta potties.

At Utah First Credit Union Amphitheatre, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your Service Animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

​​If you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through www.livenation.com to exchange all tickets. We will have a very limited number of accessible seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating allows for the guest with the accessible need and one companion.